ProshopWarehouse knows that you may have concerns about privacy while shopping or surfing on the Internet. This Privacy Policy describes how we use and do not use information provided to us at ProshopWarehouse.com and the steps we take to protect it.
What information do we collect online?
How do we use information collected online?
Is information shared with third parties?
How can I access and correct my information?
How can I decide what promotional communications I will receive?
How do we protect the security of your information?
Do we link to other websites?
Do we link from other websites?
Do we operate an affiliate program?
Whom do I contact with questions?
Changes to the ProshopWarehouse.com Privacy Policy
What information do we collect online?
Information needed to make a purchase
When you make a purchase, we ask for your name, address, phone number, e-mail address and other information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
Information needed to create an account
You may create an account through ProshopWarehouse.com at any time by providing your e-mail address and designating a unique access password. You do not need to create an account in order to visit our site. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card numbers in your account. You may change saved account information at anytime. Simply go to the My Account page, log in with your e-mail address and password, then click "Edit or View Your Account."
Cookies and other computer information
When you visit ProshopWarehouse.com, small text files known as "cookies" will be stored on your computer’s hard drive. A cookie allows us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and information about your shopping cart contents. You may set your web browser to notify you when you receive a cookie and you may also erase cookies from your browser after your shopping session. Deleting our cookies will not prevent you from shopping and purchasing at our site in the future.
We also may collect certain technical information from your computer when you visit ProshopWarehouse.com. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. Except in the case of IP addresses, this technical information cannot be used to identify you personally. Further, we do not normally use IP addresses to identify anyone. We may do so, however, to identify abuse to our website or other unauthorized activities.
We use the services of NetIQ/WebTrends to track the paths our customers take through our site. In doing so, we are better able to see where our customers go within our site and ensure our site is easy to navigate. If you have any questions concerning NetIQ/WebTrends, then you should refer to the NetIQ/WebTrends Reporting Service Privacy Policy to learn how they collect and use information. You can find NetIQ/WebTrends Reporting Service Privacy Policy here: https://reports.webtrends.com/privacypolicy.asp
We use third-party advertising technology to serve ads when you visit ProshopWarehouse.com and sites where we advertise. This technology uses information about your visits to ProshopWarehouse.com and the sites where we advertise (excluding your name, address, or other personal information) to serve our ads to you. In the course of serving our advertisements to you, a unique third-party cookie may be placed or recognized on your browser. In addition, we use web beacons, provided by our ad-serving partner, to help manage our online advertising. These web beacons enable our ad server to recognize a browser’s cookie when a browser visits this site and to learn which banner ads bring users to ProshopWarehouse.com. The information we collect and share through this technology is not personally identifiable. To learn more about our third-party ad serving partner, cookies, and how to opt-out, please click here: http://www.doubleclick.net/us/corporate/privacy.
Other information we collect
Occasionally we conduct surveys and contests on ProshopWarehouse.com. If you choose to participate in an online contest, we may request information from you that will permit us to administer the contest and notify the winner(s). In addition, We may ask for other optional survey information such as gender, age and previous shopping experience with ProshopWarehouse.
Children’s online policy
ProshopWarehouse is committed to the preservation of online privacy for all of its website visitors, including children. ProshopWarehouse.com is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using ProshopWarehouse.com.
How do we use information collected online?
Information collected on ProshopWarehouse.com may be used in the following ways:
• Schedule deliveries of merchandise that you purchase online
• Create an online account for you at ProshopWarehouse.com
• Bill your credit card for your purchases
• Confirm and track your orders
• Respond to your customer-service inquiries or requests
• Provide promotional communications and other information to you, if you choose to receive them
• Offer the products you want
• Customize your shopping experience
• Revise our website design based on anonymous information about our site visitors
Is information shared with third parties?
We do not rent, sell, or exchange your names to third-party companies for their marketing purposes. We do provide your information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, and to deliver packages. We may share information with others who help us analyze sales data, maintain our records, and provide other services for ProshopWarehouse. We also may share your information with companies that act on our behalf and at our direction to notify you of additional ProshopWarehouse products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. These third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas, or court orders.
How can I access and correct my information?
You can access and correct information you have shared with us online if you have established an account with ProshopWarehouse.com. Simply go to the My Account page, log in with your e-mail address and password, then click "Edit or View Your Account" and edit or delete whatever information you wish. Do not share your ProshopWarehouse.com password with anyone.
How can I decide what promotional communications I will receive?
We may send you promotional e-mails about ProshopWarehouse products, services or contests that we hope will be of interest. At any time, you can choose to discontinue receiving such promotional e-mail. You can instruct us whether you want to receive such e-mails by removing the mark from the box indicating your preference when prompted at ProshopWarehouse.com. Additionally, each promotional e-mail we send contains a link allowing you to discontinue future e-mails from us. You also may send your request to unsubscribe at any time to unsubscribe@proshopwarehouse.com from the e-mail address you wish to unsubscribe. You may also call or write us as provided in this Privacy Policy in the section below entitled "Whom do I contact with questions?" Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
How do we protect the security of your information?
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all ProshopWarehouse employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies.
All information transmitted through ProshopWarehouse.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website like our Checkout and My Account features.
Do we link to other websites?
ProshopWarehouse.com sometimes provides links to other companies’ websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site’s privacy policy. We encourage you to read that website’s policy before submitting any information if you have concerns about how information may be collected or used.
Do we link from other websites?
You may make a purchase from ProshopWarehouse.com through a link from another website or search engine. Our Privacy Policy does not apply to those other websites or search engines.
Do we operate an affiliate program?
We operate an affiliate program that allows other websites to benefit by linking customers to our site. The affiliates are provided only certain information relating to eligible transactions, and at no time have access to our customers’ information. We may use third parties to administer these programs. Such third parties may have access to information, but will be contractually prohibited from using the information for any purpose other than program administration.
Whom do I contact with questions?
If you have any questions or comments about this Privacy Policy, call us at 1-800-393-3012 or write us at:
Proshop Warehouse
Attention: Customer Service
450 Conover Drive
Franklin, OH 45005-1955
Please remember to include your postal address, e-mail address and phone number with your correspondence.
Additionally, if you want to opt-out of promotional e-mail communications from us, you may call, write or send your request to unsubscribe at any time to unsubscribe@ProshopWarehouse.com from the e-mail address you wish to unsubscribe.
Changes to the ProshopWarehouse.com Privacy Policy
This Privacy Policy was posted on ProshopWarehouse.com on Dec. 1, 2003. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change on ProshopWarehouse.com.
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